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For partners

The longevity layer for the industries that hold lifelong customers

Insurers, health plans, banks and wealth managers, employers, public agencies, and membership brands. If your relationship with a customer is measured in decades rather than transactions, this is built for you.

Coaching tipsDavid Osei, 64
Frame it

We are not selling anything today. We are looking across your whole later life, then deciding together what is worth doing first.

Ask first
  • Which part of later life do you feel most confident about, and which least?
“I am doing fine as I am.”
LFGood, this is about keeping it that way. A few small steps now protect the years ahead.

If they say · how to answer it

Care funding module12 minutes, before your next meeting

Who we build for

Six kinds of institution, one engine

We tailor the assessment, the programs, and the pathways for each. What stays constant is the whole-person approach and the financial thread through every action. What differs is the goal.

01

Life and long-term care insurers

Give policyholders a reason to engage between the sale and the claim. Care and finance gaps become real conversations, not cold calls.

02

Health insurers and plans

Move members on prevention, chronic condition management, and the behaviors behind quality scores.

03

Banks, wealth, and asset managers

Wealth planning that finally includes health, care, and purpose. The integration layer relationship managers never had.

04

Employers and benefits teams

Turn the benefits you already fund into things people use. Utilization you can measure, reported in aggregate.

05

Public agencies and health systems

Reach older adults who are hard to reach, in their own languages, with programs they will actually attend.

06

Membership and consumer brands

Pull separate offers into one connected experience, and hold the relationship for decades instead of a year.

The shift

Longevity does not arrive in one department

Health sits with one team. Savings sit with another. Care sits with nobody until a claim arrives. The customer does not experience their life in those columns, and neither does the risk.

Managed in silos

Five products, five conversations, one confused customer

  • Wellness engagement runs separately from protection, so neither informs the other.
  • Retirement is a savings number with no view of what care will cost.
  • Care is priced as a claim rather than planned as a decade.
  • Every team measures its own product, so nobody owns the relationship.
  • The customer hears from you when something is being sold.

Managed as one life

One score every team can see, and act on

  • One readiness score across five pillars, shared across health, wealth, and protection.
  • A health choice shows up as a retirement number, because both sit in one model.
  • Care is planned in the decade when it is cheapest to arrange.
  • One relationship, measured by readiness rather than by units sold.
  • The customer hears from you because something changed in their life.

This is the shift the industry is already describing: from managing illness to preventing it, and from one-off products to continuous relationships.

Educate before you sell

Let customers understand their own gaps before you offer anything

A customer who has seen where they stand asks different questions. Your products stop being a pitch and start being the obvious answer to a gap they found themselves. Every suggestion in the console starts from a named gap and points only at your own shelf.

Coach console MembersAcademy View member experience →RH

Patricia Nolan

Age 71 · Retired nurse · Single, lives alone
Focus: 70s
OverviewPlanProgramsProducts
Suggested for Patricia. Based on the two domains scoring lowest, care and home, these tools map to her largest gaps. Lead with the gap, not the product.
Recommended for this member
CareInsurance
Long-term care cover

Closes the gap: The cost of daily help with living once independence starts to go, which is the gap her score is flagging.

Best placed: 50s

Planning estimate: arranging cover in the fifties costs materially less per year than waiting until the seventies.
Underwritten by your carrier
Activation class: Making the most of your care cover
+ Add to plan
HealthInsurance
Health insurance

Closes the gap: Faster specialist access and private treatment as health needs grow with age.

Best placed: 50s

Planning estimate: prompt private treatment can avoid weeks of lost income and out-of-pocket cost.
Underwritten by your carrier
Activation class: Making the most of your health cover
+ Add to plan
HomeService
Home safety and emergency cover

Closes the gap: Falls, urgent repairs, and the practical support that keeps someone independent at home for longer.

Best placed: 70s

Planning estimate: a single avoided fall can be the difference between staying at home and moving into care.
Underwritten by your carrier
Activation class: Setting up a safer home
+ Add to plan
Add to Patricia's plan
×

Place long-term care cover in the decade where it matters most. It will appear on her plan board and in her weekly plan.

Decade
50s · Peak earning, put protections in place
60s · Transition and draw down
70s · Stay active and independent
80s · Care and connection
90s+ · Comfort and legacy
CancelAdd to plan

Suggestions map to named gaps. Nothing here is a recommendation until a licensed adviser makes one, and suitability and disclosure rules apply.

Your catalog, mapped to the gaps the score found and placed in the decade where each one belongs.

A simpler journey

One roadmap instead of five disconnected offers

Most customer journeys are a series of unrelated prompts. This is a single path from their forties through their nineties, with each decision sitting in the decade where it matters. Customers can see the whole thing, so they understand why the next step comes next.

HomeMy CompassRoadmapMy WeekClassesCommunity
Your roadmap for the decades ahead

The whole journey on one path, from now through your nineties. Each part of your plan sits in the decade where it matters most, and the map updates as life does.

50sPrepare
You are here

Put protections in place and build strong habits while everything still feels good.

Will and lasting power of attorney
Health assessment and weekly strength class
Savings goal on track
60sTransition

Turn savings into income, and ease into a new rhythm.

Retirement income plan
Later-life home check
Possibilities events and first trips
70sThrive

Stay active, independent, and well connected.

Home emergency cover
Personal alarm and home support
Travel companions
80sCare and connection

Lean on the plans you made, and stay close to people.

Care funding arranged
Nurse-led home care
Regular community
90s+Legacy

Comfort, and passing on what matters most.

Life story and giving
Estate and probate support
Colored by domainHealthDaily activitiesSocial connectionCareFinanceHomeCommunityLife transitions

The customer's roadmap. One path, colored by pillar, updating as life does.

Longevity literacy

Your advisors learn it while they use it

Most advisors were trained on products, not on a hundred-year life. The Academy sits inside the same console they work in, so the training and the client conversation are never separate exercises. The talking points from each module appear beside the member while they coach.

Coach console MembersAcademy View member experience →RH
LifeForward · coach training
Longevity Coach Academy

Learn to guide members across all five pillars of a longer life, then earn the Certified Longevity Coach credential. The talking points from each module appear beside your members while you coach.

Your progress1 of 16 modules
Resume: the five pillars of a hundred-year life
In progress
Start here
Foundations

The mindset and the framework behind coaching a hundred-year life.

1 of 3 done
Video
What longevity coaching meansWhy later life is decades to shape, not a risk to fear, and where the coach adds value.
12 minCompleted
Video
The five pillars of a hundred-year lifeHealth, money, work, connection, and purpose, grounded in the MIT AgeLab and John Hancock longevity research.
14 minStart
Reading
Guidance, not regulated adviceWhere a coach adds value, and the moment to hand off to a licensed adviser.
10 minStart
Living well, longer
Health

The conversations that protect every other pillar.

0 of 3 done
Scenario
The client who says they are fineHow to open a health conversation without alarming anyone or overclaiming.
9 minStart
Video
Prevention in plain languageScreenings, movement, and sleep, explained so a client can act on them this week.
11 minStart
Reading
Where health becomes a money questionHow a health choice shows up in a retirement number, and how to show it honestly.
8 minStart

Sixteen modules across the five pillars, plus the handoff rules for regulated advice. Certification on completion.

Learned in the flow of work

A module takes ten minutes and the talking points show up in the next client meeting, so the learning is used the same week it happens.

Real time, in the conversation

The coaching rail carries the framing, the questions, and the honest answer to the obvious objection, drafted from that client's own gaps.

Consistent across a whole field force

Every advisor works from the same framework and the same language, which is what makes the customer experience repeatable at scale.

The model

Brand agnostic, built around you

We are a framework, not a static product. Your priorities, products, services, and brand go into one coherent member journey. The engine adapts across health, long-term care, life, and wealth.

Co-branded

Your brand and ours, side by side. The fastest way to launch on a platform that already runs.

Hybrid

Your services, products, and priorities woven into a shared member journey.

White-label

Fully your brand. We stay invisible behind the experience.

The party that owns the relationship owns the trust.

Bring your audience, your products, and your market. We will show you the version of LifeForward that fits, and what a first cohort would look like.